FAQ

What time is check in and check out?
Check in: 13h00 // check out 12h00
Can I leave the room late?
Depending on availability and daily arrivals. Please request the day before your arrival. An extra can be asked for.
Can I choose the type of bed in my room? (Large bed – two beds)
Yes, please request it when you make the reservation, or according to the availability on the day of arrival.
Do the rooms have a balcony or terrace?
Superior rooms have a balcony.
Are there non-smoking rooms?
Yes
How many storeys does the building have? Is there a lift?
6 floors, there are 2 lifts.
Is there air conditioning in the rooms?
There is air conditioning in the rooms. It works during spring and summer.
Is your hotel adapted for the handicapped?
No
Can you keep my luggage when I leave the room?
Yes
Is there a safe place to park my car?
How much does it cost?
Public Parking near the hotel, 24€/24h.
Does the hotel have an Internet or e-mail terminal for guests?
Yes, at the reception. WIFI is also available.
Do you have high-speed internet in the room for my portable computer? Is it wireless?
Yes, WIFI (extra charge)

Do you have a quiet, romantic room? How can I reserve it?
Deluxe and Superior Rooms are larger.
What languages are spoken in Reception?
French, English, Spanish, Arab and Russian
Where may I rent a car?
To rent a car, just ask at the reception desk, we will help you find one.
How far away is the Eiffel Tower?
20 minutes by RER C
We are coming with 1 (or more) child, do you accept adding an extra bed in a double room? What are the other options?
We can add an extra bed, 38€/night in extra.
What is the nearest metro station and how long does it take to get there?
Metro Cluny La Sorbonne (line 10)
How much does a taxi from the airport cost?
Orly: 40-45 € // CDG: 50-60 €
How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.